TrustyWebHosting, Inc. offers a 99.9% Uptime Guarantee. That means your web site is guaranteed to be operational 99.9% of the time in any calendar month. TrustyWebHosting, Inc.'s guarantee of 99.9% service uptime allows for 15 minutes of (HTTP) service outage per month as defined here. If any server has any additional 15 minutes of downtime (30+ minutes in total) then you will receive 1 month of free service added to your account. For purposes of this guarantee, only downtime lasting at least 30 consecutive minutes is considered a service outage. TrustyWebHosting, Inc. will not be held responsible for Service Outages resulting from non-TrustyWebHosting, Inc.-operated equipment including, but not limited to, Internet NAP failures or congestion (MAE East, MAE West, etc.) and backbone failures. Additionally, TrustyWebHosting, Inc. will not be held responsible for delays in the registration or transfer of a domain propagation due to InterNIC-related issues, for outages resulting from malfunctioning customer scripts or applications that are installed by the customer, or for unusual traffic spikes or "denial of service" attacks on customer web sites. Free month hosting will be only added upon request by the customer and upon determination that a service outage, as defined by this guarantee, has occurred. To claim your free month of hosting, you will need to submit a request to our billing department the first 2 days of the following month that the service outage occurred. Requests submitted on day 3 or after will be rejected. |
